Case Studies

To find out, click on any of the testimonies or case studies below, because the only way we can answer this question is by opening our files to show you the kind of results we achieve for our clients.

"The fact that I can call the company during office hours and be able to speak to a human being is a vast improvement on previous experience."
- Alan Hemsley, Central Services Manager, Adur District Council
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"GarrettCom’s penetration into European industrial and telecommunications sectors is vital to extending market coverage for our Ethernet switches, routers and terminal server products. FeaturePlus is able to provide us with an ideal platform for cost effectively managing both internal and external communications."
- David Moss, Business Development Manager, GarretCom
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"By outsourcing our telecom requirements to Uniworld, we have benefited from outstanding levels of customer service, along with centralised billing and significant cost reductions."
- Martin Green, Project Manager, Habitat
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"By outsourcing our telecom management to Uniworld, we have seen a huge benefit in terms of efficiency and cost reduction. The account management has been exceptional, allowing me to concentrate on the other aspects of my job."
- Colin Eastwood, Head of Finance, Harrow School
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"Uniworld have brought a great deal of added value to the relationship by delivering a complete solutions provision via a single point of contact. In addition to this they have managed to deliver cost savings on our calls and lines."
- Dave Gush, Telecoms Manager, Julian Hodge Bank
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Click here to see the list of telephone services we provide.

GarrettCom Europe Ltd

GarrettCom Europe Ltd is an industry leader in providing cost-effective, off-the-shelf Ethernet products selling feature-rich, high-availability and heavy duty Ethernet networking products through OEM’s and sophisticated resellers to industrial and carrier class customers globally.

With business booming GarrettCom needed to add extra lines into its European base in Gosport, as well as cost-effectively linking in employees based elsewhere in the UK.

GarrettCom Business Development Manager, David Moss, was impressed with the ability to plug and play FeaturePlus onto their existing data network allowing them instant access to the extra telephony lines they required. By the next working day a remote worker based in Cheshire also benefited from FeaturePlus.

With this solution received the extra lines they needed straightaway and were also able to save money on line rental and calls between remote sites as well as benefiting from the additional free features such as 3-way conferencing, inbound call management and unified messaging.

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Habitat

Habitat employs over 2600 staff across Europe with an annual turnover of 343m Euros. The company runs 74 stores with 40 in the UK, 24 in France, 5 in Spain, 5 in Germany.

Habitat decided that a complete review of their telecom requirements was required to improve the service provision and value for money.

Our business partner, Uniworld was asked to undertake a review as Habitat were aware that, due to considerable growth and de-centralised management of telecoms to individual stores, they were paying for a number of obsolete services and had no consistent policy.

A project plan was developed to rationalise the line requirements and act as the single point of contact for lines and additional requirements. After a period of evaluation over 50 lines were identified as being surplus to requirements and were ceased. This created an annual saving of £6000.

All new line requirements are now handled directly through Uniworld and the retail giant now receives one bill for calls and lines supported by a suite of management reports showing call data by store and departmental area. This has greatly improved accountability in telecoms usage.

Uniworld also manage Habitat’s mobile phone requirements. This included an annual upgrade policy and the installation of car kits for over 100 users.

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Harrow School

Harrow School is one of Britain’s leading independent schools, specialising in providing a high quality boarding school education for boys.

The school’s requirement was for excellent customer service with one point of contact, whilst also benefiting from financial savings and improved efficiency.

Harrow School were receiving invoices throughout the month from their existing telecoms provider without cost centre management or accountability. As the number of lines increased in line with the growth of the school there was duplication and irregular charging making it difficult and time-consuming to manage their costs.

Mr Colin Eastland, Head of Finance for the school, called on the expertise of a Uniworld to provide a solution after advice from their telecoms consultant.

Uniworld developed a complete picture of the number of lines and call demographics. It became evident that the school could take advantage of more competitive call rates. The school was further helped by Uniworld’s management of the line rental including a discount on the monthly rental cost.

A customised billing programme was provided to address the need for cost centre accountability. The school now has a monthly bill broken down by cost centre, detailing all of the lines and call charges and therefore costs to be easily assigned for accounting purposes. The Uniworld Account Manager became their one point of contact.

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Julian Hodge Bank

Julian Hodge Bank has total assets of around £564m. The corporate philosophy is a determination to foster and maintain a personal relationship with customers coupled with a genuine interest in the welfare of all those with whom they have business relationships.

In switching to Uniworld, Dave Gush, the telecoms manager for the bank agreed a clear plan of action, co-ordinated by their Uniworld Account Manager, on how improvements were to be made.

Uniworld began by reviewing and rationalising the service provision in terms of the number of lines and handsets plus the provision of additional services.

Within 3 weeks the review and changes had been completed and a saving of £3000 per annum was expected with only minimal time investment from the bank.

A premium rate call barring facility was placed on all of the lines to ensure that unauthorised, highly expensive calls could no longer be made.

Another of the company’s requirements was to review statistics on inbound calls received. Uniworld provided a call management system allowing access to statistics via a secure web site.

To deliver additional value to customers and help develop marketing campaigns, Uniworld has provided 08 non-geographic numbers. Statistics on these inbound calls are also available online, including details such as busy hours, time to answer, volume of calls, etc.

The bank is leading the way in enabling relationship managers to work from home. Uniworld managed the installation of a broadband enabled business line for home-users to allow home workers to enjoy the benefits of remote working, whilst remaining in contact with the Cardiff HQ.

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