tel: 020 3004 8444
fax: 020 7504 8100
mob: 07957 224488

Why Use TalkForLess?

Getting Cheaper Calls

TalkForLess suggests the following external links:

• Control B for ALL your website needs

Cost, Service and Efficiency Survey

YESNODON'T KNOW

CALL CHARGES

1: Are you worried that you are paying too much for your telephone services?

2: Are you certain that the plan you have is the best one for you?

3: Do you have capped calls that could hide a high connection charge (they usually do)?

4: Do you have cheap per minute call charges that may hide high monthly or annual rental charges?

5: Do you know what your minimum call charges are?

6: Are you being billed by the minute or second?

7: Are call charges rounded UP to the next 1p?

SERVICE PROVISION

8: Are you frustrated that when there is a problem you get the run around?

9: Are you aggravated that you have to chase your provider to get things done?

10: Are you frustrated by indistinct voice calls?

11: Do you get angry with unintelligible call centre staff?

12: Do you get passed from pillar to post?

13: Do you know how many years the company you have approached has been in business?

14: Is your provider UK based?

15: Is their Call Centre UK based?

16: When you contact the Call Centre are you answered by an automatic system with multiple and confusing menu choices?

17: Does your current provider offer a full 24/7 fault reporting service?

18: Could you visit and see their facilities if you wanted to?

CONTRACTS

19: Are your best interests being looked after?

20: Do you know how long your minimum contract is?

21: Are you tied into a minimum contract period?

BROADBAND

22: Do you experience slow downloading?

23: Are you aware of the minimum upload speed you can expect?

24: Are you aware of the minimum download speed you can realistically expect?

25: Are you subject to monthly download limitations?

26: Are you aware of the contenction ratio?

27: Do you know if there a minimum service level guarantee with fixed repair times?

28: Are you subject to upfront costs?

BILLING

29: Do you receive monthly call statistics to your specification? (e.g. showing specific telephone groups, highlighting calls that exceed predetermined time / values).

30: Is there insufficient information to pinpoint high-cost calls, phone groups or abuse etc?

31: Does you provider have any hidden charges in addition to your regular call costs and line rentals?

32: Do you have to pay 'set-up' or 'installation charges' before you can be transferred onto the provider’s system?

33: Can you request call statistics in varying formats (e.g. hard copy/e-mail; excel/pdf) ?

34: Do you deal with a live person who can immediately direct your call to your own personal account management team handling your account?

Your name: *

E-mail: *

Tel:

QUESTIONS YOU NEED TO ASK TO GET THE BEST DEAL

COST, SERVICE & EFFICIENCY SURVEY
-
TAKE THE TEST!

• Your Independent Telecoms Advisory Service • Why Use TalkForLess? • Getting Cheaper Calls • Services • IP Telephony • Case Studies • Telephone Systems • FREE Telecoms Report • Privacy Policy • Downloads • Contact Us •

TalkForLess Communications (a trading name of K Weiss Ltd) Registration No. 463594 • Registered in England.
Registered Office c/o Cartwrights, Regency House, 33 Wood Street, Barnet, Herts EN5 4BE
© 2012 TalkForLess Communications

Site Development by Control B