Value Added Services

Inbound Calls
These services enable you to manage every aspect of the call without installing expensive on-site equipment. They range from simply diverting calls on busy or no answer, (at no extra cost) to interactive voice response, call queuing, call recording etc.

• 08/09 Numbers:
  Freefone (0800), Local Rate (0845), National Rate (0870) and Premium Rate (09XX)
• The contact number that you publish for your business can make a powerful statement and may have implications for your business with regard to flexibility, inbound call handling and even the success of advertising campaigns.
• Our number services offer a one number solution for your business which means that you need not change your contact number should you relocate your business.
• With a variety of number ranges to chose from, we understand that this decision can be somewhat confusing and will depend on your business requirements. To help you choose the most appropriate number option for your organisation from our telecoms advice, please take five minutes to answer the questions below.
• Click here to begin
• Existing 08 Customers please click here
• Audio Conferencing:
  Enables you to have telephone conversations with three or more participants.

Network Call Routing Features (Add-ons without further investment or on site equipment)

• Call divert:
  Transfers you calls seamlessly to another telephone number
• Voicemail to e-mail:
  Manage your voice mails visually, as you do e-mails in your e-mail inbox.
• E-fax services:
  Accepts and manages faxes in the same way as e-mails in your e-mail inbox
• Time of day call routing:
  International organisations are able to manage incoming calls between offices in various time zones by automatically routing calls to offices in different countries during their respective opening hours.
• Store locator:
  For businesses with multiple branches in the UK, when a central number is dialled, our system recognises the area codes and routes the call directly to your nearest branch.
• Online call control:
  Have different answering responses for incoming calls according to the code dialled; e.g. an automated response for 0845 callers, but a personal response to geographical codes (e.g. "020 7").
• Call queuing:
  Inbound calls are answered immediately, negating receiving the engaged tone.
• Auto Attendant (Virtual Receptionist):
  Helps you manage inbound calls, when the caller knows which department they require (e.g. "dial 1 for sales, dial 2 for service etc."), allowing busy switchboard operators to handle more callers who require personal assistance.
• Online call statistics
  Pinpoint low and peek activity periods by volume of calls, the amount of time callers spent waiting to be answered, etc., enabling you to make informed business decisions pertaining to periods when extra staff are required and low volume periods when fewer are required.

Broadband and Web Services

• Business Grade Broadband:
  Our solutions are always based on high performance business grade broadband connectivity. We offer Asymmetric Digital Subscriber Lines (ADSL) and Symmetric Digital Subscriber Lines (SDSL) with a wide range of speeds and contentions to suit your usage profile.
• Webmail / E-mail:
  Pick up e-mails from any PC with internet access, anywhere in the world
• Web hosting:
  We also host your company website as part of our in-house service.
• Domain names:
  Select and purchase new website domain names for your company.
• Online document storage:
  Scared of losing your vital computer data? This facility enables you to store documents securely on the web, not on your hardrive. Our security systems enable staff to have access to, and share documents, via secure online storage.
• Online diary/shared calendars:
  No more duplicated diaries! This facility enables you to monitor staff availability, and arrange meetings by seeing who is available and when, even when they are not at their desks.
• Desktop texting:
  Enables you to compose and send bulk or single SMS text messages to mobile phones from your PC.

Don’t let the new technology overtake you. Call us FREE on 0800 458 3458 or e-mail us to discover how we can put you back in the driving seat.